FAQ about our event hire services

Q. What does your company do?
A. We are a decorative hire company specialising in designer table centrepieces and theming props which are used for styling weddings and corporate events. We hire items not commonly available from your average party hire company.

Q. How soon in advance do I need to book your service?
A. Secure your event date as soon as possible as weekends are often our busiest times.

Q. Will your chair covers fit my venue chairs?
A. Our chair covers fit 98% of armless chairs. Pop over to our chair cover website to find your venue chair.

Q. What if my guest numbers change last minute?
A. No problem. Just let us know as soon as you can. We will be as flexible as possible. You can add or subtrack guest numbers right up to 3 days before your wedding or event.

Q. Is there a bond?
A. No. However, we ask for a deposit which is 20% of the total hire cost to secure your hire date. Full payment is required 3 working days before delivery or pick up at which time you can adjust your order numbers up or down before paying yoiur final balance.

Q. Do I have to sign a hire agreement?
A. Yes. We also ask for one form of identity and a credit card number which we hold on file as security over hire items until they are returned.

Q. When do I need to return my hire items?
A. We offer a 4 day hire period allowing you ample time to pick up and return your hired items. You only pay for the one day that you use the item(s).

Q. Breakages. What's considered as damage?
A. Smashed or chipped vases. Serious permanent markings such as candle wax, crayon, marker pen, burns and rips on linen and chair covers. Minor food and drink stains and minor shoe damage around the bottom of chair covers is acceptable. We only charge replacement cost for any damaged item and will always discuss this with you before deducting from your credit card.

Q. How do I pay you?
A. The full hire amount is payable 3 working days before your wedding or event. We accept all major credit cards and direct bank details are provided on your invoice. Please read our terms and conditions for more details.

Q. Do you deliver or do we pick up?
A. Whichever you prefer. There is a small delivery and pick up charge depending on location.

Q. Can you theme our wedding?
A. Yes. We are all event stylists which means we are skillful in this particular field.

Q. Can I view items before I hire them?
A. Yes. Just phone or email to make an appointment at our showroom in Glenfield.

Q. How long will my helium balloons last?
A. We only use the best quality helium balloons and helium gas which means your balloons will float for the longest possible time which is approx 12-24 hours depending on climate. Our foil balloons will float for many weeks and can be refilled to extend their float time even further.

Q. How long can I keep my ostrich feathers for?
A. Our normal hire is for 4 days. Please remember ostrich feathers are fragile and must be handled with care and should never be put in water. Any damaged ostrich plume feathers will be charged at $10-$15 each depending on size. Always use the hire container to store them in when not in use.

Our terms of trade